half-day modules
Module 1 - Superb customer service
Understanding what makes great customer service
How people choose an estate agent
Maximising return business
Creating a great reputation
Module 2 - Becoming Great Salespeople
Why and how people buy
The power of knowing how people work
The power of listening
Influencing through body language
Dealing with awkward people
Module 3 - Powerful phone techniques
Creating great relationships on the phone
Dealing positively with customer hostility
Having every conversation count
Module 4 - Writing fantastic property details
Forget the jargon and use language that works
Writing details for them - not you
How to hook people with the written word
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